ServiceS
We Got You Covered
SeqGen is the premier choice for top-quality SCIEX LC/MS & ABI sequencer repair and maintenance. Our engineers are expertly trained, and dedicated to the highest level of customer satisfaction, no matter how big or small the job. In addition to LC/MS and sequencers, we offer repair and maintenance on a wide variety of Applied Biosystems real-time PCR instruments and thermal cyclers.
So whether you’re looking for a one-time service visit or a full-coverage protection plan, SeqGen will work with you to get you the technical support, repair, or maintenance solution you need. We strive to offer prices that are at least 30% lower than the leading competitors, and we proudly stand by a response window of 48 hours or less to ensure your instrument runs smoothly with as little downtime as possible.
Contact us to learn more about how SeqGen can help with all of your sequencer repair needs.
877.377.3743
SeqGen, Inc.
1725 Del Amo Blvd Torrance, CA 90501
Platinum
- Offers the most comprehensive coverage. During the twelve-month contract, this plan gives the ultimate solution in worry-free protection.
- Coverage of parts, labor, and travel for service visits All inclusive
- Response times for service visits Preferential
- One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
- No Deductible
- Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair
Gold
- Great option for lower over all plan cost, as contract pricing can be adjusted based on the deductible value.
- Coverage of parts, labor, and travel for service visits
- Response times for service visits Preferential
- One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
- Deductible for Corrective Maintenance Only
- Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair
Preventative Maintenance Plus
- Basic level of coverage by providing technical support and a yearly checkup, but billing service visits separately.
- Coverage of parts, labor, and travel for service visits Time & Materials rates apply with a 10% discount
- Response times for service visits Within 72 hours
- One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
- No Deductible
- Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair
Preventative Maintenance
- Basic level of coverage by providing technical support and a yearly checkup, but billing service visits separately.
- Coverage of parts, labor, and travel for service visits Time & Materials rates apply
- Response times for service visits Within 72 hours
- One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
- No Deductible
- Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair
Single Visits
- Prefer to handle troubleshooting or maintenance on your own? We offer Single Service Visits for those times when a specific repair or preventative maintenance procedure is desired. We can also help with instrument relocations, decommissions or recommissions, and even user training. Hourly rates, parts, and travel charges will apply
Popular Services
Sciex 3000 system
Sciex 4000 system
Sciex 4500 system
Sciex 5500 system
ABI 3500/3500XL
ABI 3730/3730XL
Contact Us
SeqGen, Inc.
1725 Del Amo Blvd Torrance, CA 90501
+1 877 377 3743
+1 800 790 4830
Opening Hours
Monday – Friday: 8:30AM PST – 5:30PM PST
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SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.