ServiceS

We Got You Covered

SeqGen is the premier choice for top-quality SCIEX LC/MS & ABI sequencer repair and maintenance. Our engineers are expertly trained, and dedicated to the highest level of customer satisfaction, no matter how big or small the job. In addition to sequencers, we offer repair and maintenance on a wide variety of Applied Biosystems real-time PCR instruments, and thermal cyclers, as well as Illumina MiSeq.

So whether you’re looking for a one-time service visit or a full-coverage protection plan, SeqGen will work with you to get you the technical support, repair, or maintenance solution you need. We strive to offer prices that are at least 30% lower than the leading competitors, and we proudly stand by a response window of 48 hours or less to ensure your instrument runs smoothly with as little downtime as possible.

Contact us to learn more about how SeqGen can help with all of your sequencer repair needs.

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877.377.3743

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SeqGen, Inc.

1725 Del Amo Blvd Torrance, CA 90501

Service Request

Platinum

Offers the most comprehensive coverage. During the twelve-month contract, this plan gives the ultimate solution in worry-free protection.
Coverage of parts, labor, and travel for service visits All inclusive
Response times for service visits Preferential
One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
No Deductible
Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair

Gold

Great option for lower over all plan cost, as contract pricing can be adjusted based on the deductible value .
Coverage of parts, labor, and travel for service visits Within 48 hours
Response times for service visits Preferential
One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
Corrective Maintenance Only
Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair

Preventative Maintenance

Basic level of coverage by providing technical support and a yearly checkup, but billing service visits separately.
Coverage of parts, labor, and travel for service visits Time & Materials rates apply
Response times for service visits Within 72 hours
One preventative maintenance visit per year to certify that your instrument is performing to OEM specifications
No Deductible
Unlimited technical support response via the designated support telephone number or email for remote diagnosis, and repair

Single Visits

Prefer to handle troubleshooting or maintenance on your own? We offer Single Service Visits for those times when a specific repair or preventative maintenance procedure is desired. We can also help with instrument relocations, decommissions or recommissions, and even user training. Hourly rates, parts, and travel charges will apply