Testimonials
Happy Customers
“Aaron was very knowledgeable and professional. Gloriana is always very helpful and timely.“
Allison Rodriguez
Microbiologist, Winchester Engineering and Analytical Center, FDA-ORA
“Aaron did a wonderful job getting my 3500 instrument running. He spent extra time making sure that it was set up for HID work and our first runs on the instrument have worked flawlessly.“
Michael S. Adamowicz
Director, Forensic Science Program, University of Nebraska – Lincoln
“Aaron is always great!“
Cara Lupino
Chief Forensic Scientist, Rhode Island Department of Health
“Quick response and solutions.“
Bryan Lim
Laboratory Corporation of America
“Service Dispatch Coordinator and Technician very communicative and helpful.“
Keith Price
Division of Vector Management, Pennsylvania Department of Environmental Protection
“Seqgen always exceeds our expectations when it comes to the services provided. Han was very thorough with the job at hand and communicated with us everything he was doing and how to improve our maintenances.“
Katie Fehr
Pinellas County Forensic Laboratory
“Technician was excellent.“
Olumide Towolawi
Manager, Molecular Oncology and Accessioning, Laboratory Corporation of America
“Aaron did a great job!“
Jon Hao
Chief Scientific Officer, Poochon Scientific
“David was great, he was able to answer all questions from the lab and was friendly and professional.“
Jessica Soper
Molecular Manager & Quality Specialist, CSI Laboratories
“I find SeqGen to be an excellent company for servicing ABI CE instruments; knowledge and understanding is at par with Thermo Fisher.“
Andor J Kiss
Director – Center for Bioinformatics & Functional Genomics, Miami University – Ohio
“FSE Pochun Jim Yang was courteous and professional. His service of our sequencer was thorough and so far we have had no issues with it since the service visit.“
Brian Shuflin
ATUM
“Joseph is the most knowledgeable engineer we’ve had on site! Not only was he efficient in getting the service completed, he cleaned the area, and had the ability to explain what happened. He answered all my questions. He was patient and friendly while maintaining a professional demeanor. I am so glad he was able to resolve our broken heat cover as our instrument can’t be down too long. He takes pride in his work and it shows!“
Rachel Rodriguez
Biologist, Microbiological Hazards Science Branch, Gulf Coast Seafood Laboratory, FDA
“Jason did great job for the PM.“
Alan Zhong
Fulgent Genetics
“The repair was quick and easy.“
Marianne Barrier
Lab Manager, Genomics & Microbiology Research Lab, North Carolina Museum of Natural Sciences
“Joseph was amazing! We had six machines that needed their annual PM, and he worked so hard to get them done. His attention to detail and work ethic made the whole process seamless. He even fixed the drawers on the machines so they open so easily. We have had them for years and no other technician has done that before. Joseph definitely went above and beyond for us.“
Victoria L. Pruente
Biologist, Microbiological Hazards Science Branch, Center for Food Safety and Applied Nutrition, FDA
“ChaoTing Wen, like all of SeqGen’s technicians, are extremely professional and helpful when questions arrise. ChaoTing is so easy to work with and was flexible with our instrument schedules and he went our of his way to assist with a 3730 instrument that was not on his agenda but had some issues since its most recent PM.“
Taylor Edwards
Manager – Arizona Molecular Clinical Core, Associate Staff Scientist, The University of Arizona
“Aaron Kuo was very helpful and provide us with great recommendations. He is knowledgeable and has an excellent professional approach.“
Ibsen B. Montalvan
Chief Technologist – Molecular Diagnostics Laboratory, University Hospital
“Chi Han Ho has been our engineer here for a couple of years now and is always friendly, prompt, and able to explain things in a way we can all understand. Thank you for your help!“
Talia Elliott
The University of Missouri
“Chi-Han Ho did a great job!“
Martin Young
Professor, Department of Medicine, Vice Division Director of Cardiovascular Research, The University of Alabama at Birmingham
“Our technician was knowledgeable and prepared.“
Joyleen Oliver
Research Laboratory Manager, Nationwide Children’s Hospital
“Thank you for Pochun’s great service and responses to our questions.“
Kim Hung
Laboratory Technologies, Coachella Valley Mosquito and Vector Control District
“Professional, efficient, thorough, and informative.“
Karen M. Zavarella
DNA Supervisor, Lake County Ohio
“Excellent Service!!!”
Haydee B. Romero
Microbiologist, US Department of Health and Human Services
“Superb service!”
Rytis Juras
Research Scientist & Animal Genetics Lab Director, School of Veterinary Medicine Texas A&M University
“The service was scheduled quickly. The engineer got the work done efficiently.“
Ying Guo
Environmental Scientist, California Department of Food and Agriculture
“We appreciate Jason’s professional service so much. He is very clear in explaining everything to us and is very pleasant to work with.“
Helen Chen
Research Associate & Lab Manager, The University of Texas at Austin
“The appointment for service was quickly to set up.“
Phuc Nguyen
Quality Officer, Gene by Gene
“The engineer communicated with me clearly and thoroughly.“
Lucia D. Martinez
Microbiologist, Public Health Laboratory – County of San Luis Obispo
“Technician was professional, thorough and friendly.“
Joseph Abraham
Forensic Chemist, Vermont Department of Public Safety
“always a pleasure to work with SeqGen 🙂“
Laura MacBean
Lead Forensic Scientist, District of Columbia
“Very satisfied”
Yunping Lei
Assistant Professor, Baylor College of Medicine
“Excellent job done.”
Kai-Shun Chen
Microbiologist, FDA-ORA
“Our lab has worked with SeqGen for many years and have always been happy with the service. Keep up the good work!“
Wendy Chan
University of California – San Francisco
“The technicians at SeqGen provided excellent support, both online and in-person, to help get our equipment back up and running. Their attention to detail and rapid response times made it feel as though our equipment was under warranty with them even though the actual manufacturer’s warranty expired long ago!“
Oliver Corea
Director of Applied Genomics, Segra International
“our service engineers were super-professional and quickly replaced the necessary parts to get us up and running again“
Diane Scaduto
Laboratory Director, Analyte Health
“ChaoTing Wen is very helpful and knowledgeable of the work.“
Genalyn Sounakhene
Asst. Laboratory Manager, CorDx
“Thank you for the quick and efficient service, as well as bringing up any potential future issues.“
Tatyana Kindruk
Manager, CSP Labs
“Aaron is always great and we enjoy working with him.“
George Schiro
Lab Director, Scales Biological Laboratory
“We were very satisfied with our maintenance.“
Donna Vo
BCN Research Laboratories
“Travis was quick and efficient.“
Jeffry Cormier
Research Scientist, University of Texas Southwestern Medical Center
“GOOD COMMUNICATION WITH DISPATCH TEAM!“
Christiana Farni
Molecular Laboratory Manager, Bernhardt Laboratories
“Chi Han Ho is prompt, and professional. This was his second visit here and I enjoyed seeing him again. He follows the rules of our building and does his work well. I hope to see Chi Han Ho again for our next PM.“
Amy McGovern
Biological Science Lab Technician, USDA – ARS Illinois
“David Lien was excellent in his knowledge, punctuality and professionalism. Would absolutely recommend him to any person seeking repairs and guidance.“
Ricky Zoller
Biological Laboratory Technical, USDA ARS
“Travis was and always has been extremely helpful and complete in the care he gives to our ABI machine. He always responds quickly. He is very knowledgeable about the instrument. I greatly appreciate his service and SeqGens.“
Diane Dunn
Sr Laboratory Specialist, University of Utah
“ChaoTing did a great job changing the laser on the 3130. Efficient, proficient. Next day service, up and running very quickly. Great service.“
Jason Phelps
Senior Technologist, Laboratory Corporation of America
“Service tech was very professional & knowledgeable“
Tanya Purvis
Microbiologist, USDA ARS
“Han was professional and friendly and was able to fix our 7500 quickly“
Scott Sigsworth
Forensic Scientist, Illinois State Police
“Engineer was prepared, thorough and knowledgable.“
Jamie Walden
Director of DNA Sequencing, GenHunter Corporation
“Yuan Chieh Lou was extremely helpful and professional during the service call for our thermocycler. I accidentally ordered the wrong calibration kits, and he was very calm and courteous in working through an alternate plan to complete the service call. I very much appreciated his flexibility and problem solving, as I felt bad about my mistake but his attitude about the situation helped me to not overly worry about it.“
Chanc VanWinkle Orzell
Microbiologist, Vermont Agency of Agriculture
“Chi Han was very efficient and worked quick. I never got a chance to visit with him but got positive comments from the lab personnel. Successful PM!“
David Karr
Head of Technical Services, Stowers Institute for Medical Research
“Travis was extremely professional and helpful“
Mike Gahan
VP of Operations, Transnetyx
“No additional comments-very satisfied with the service“
Kerry Reavis
Forensic Scientist, Illinois State Police
“Han was very knowledgeable and helpful, and didn’t leave until we were satisfied our instrument was working properly.“
Amy K. Smith
Biology/DNA Technical Leader, Kentucky State Police Central Forensic Lab
“I very much appreciated Han’s transparency and willingness to answer any questions.“
Brittany Ross
Forensic Scientist, Kentucky State Police Central Forensic Lab
“Any time we have worked with SeqGen, it has always been a great experience. All employees are knowledgeable, friendly, and thorough.“
Simone Edelheit
Laboratory Manager, Case Western Reserve University
“Engineer was very polite and professional. Worked closely with our lab to explain all the updates on our instrument that we need to know.“
Milena Rajak
Case Western Reserve University
“Associated was very good to communicate what was going on and what next steps would be. Kept me informed of the findings at all stages of the repair.“
Celesta Severtsen
NovaDX Labs
“ChaoTing was extremely understanding when he showed up to service our machine and someone was using it . He completed the PM quickly and we appreciate his help!“
Shannon Ware
University of Texas Southwestern Medical Center
“prompt and efficient service“
Cara Witherspoon
Lab Supervisor, Laboratory Corporation of America
“our service representative was polite and professional“
Mike Tighe
Head of the Histology and Imaging Core, Trudeau Institute
“SeqGen has always been quick to respond to questions and dispatch a technician when needed.“
Kelsy Lowther
DNA Analyst, DNA Solutions
“Aaron is very very knowledgeable and patient when explaining my questions“
Christian Lau
Merck
“Professionally solved the relevant problems“
Feng Liu
GenScript
“We always have great techs come and service our instruments.“
Page Baluch
Research Scientist, Arizona State University School of Life Sciences
“Chao-Ting Wen is very thorough and works for our best interest“
Youssouf Badal
Laboratory Corporation of America
“Thank you for the great service“
Heather Daggett
Research Specialist, University of Iowa
“Joseph was helpful in explaining what was being done and what is still needed to get our instrument up and running.“
Stephanie Bodine
Assistant Laboratory Director, Illinois State Police
“Yuan was very professional and efficient. I appreciate his willingness to talk through any concerns.“
Christopher Webb
Forensic Scientist, Illinois State Police
“David was great, very professional.“
Ingrid Fernandez-Marrero
Molecular Lab Manager, University of Georgia
“service engineer solved the issue quickly“
Robert Pace
Baylor Genetics
“Excellent dedicated service tech“
Jeff Brandimarto
Merck
“Great service as always“
Theron Vines III
President, Pure Gold Forensics
“Our service engineer is always very diligent in his work and always goes above and below to assist with maintenance or repair work. Really appreciate all of his efforts.“
Donna Honey
Arizona Pain Treatment Centers
“I’ve worked with the SeqGen team for the past two years. Customer service and technical expertise from SeqGen is superior to the original branded seller of the DNA sequencer.“
Eric Johnston
President, Miyagen Inc
“Good communication, fast response, personable.“
Ryan Lamer
BioIVT
“Chi-Han Ho was very friendly and professional.“
Kamedra McNeil
Forensic Scientist, DC Department of Forensic Sciences
“Everything was great.”
Thomas Martinez
Fulgent Therapeutics
“Keep up the good work.“
Tony Li
CEO, Wyzer Biosciences
“I would like to express my sincerest appreciation for the outstanding service provided during the recent visit.“
Henry Liu
Avance Biosciences
“On time as scheduled, very professional and our instrument is running very well.“
Jim Carnazza
President, Sequegen
“Always great! On time, professional, quick scheduling“
Janet Atoyan
Research Associate, University of Rhode Island College of Pharmacy
“Their service has always been awesome!“
Matthew Nichols
New York State Department of Health
“Aaron gets me. He knows I don’t want down time and comes in early to help us. David is such a great help on the phone. Thank you!“
Jodie Franklin
Research Associate, Johns Hopkins University School of Medicine
“Thankful when SeqGen can help us out EVERY time we have an issue with one of our instruments.“
Flo Myrick
Lab Supervisor, Laboratory Corporation of America
“More visibility would be the big thing for SeqGen. A lot of people just don’t know about them, and they’re just such a wonderful resource, they would be a great benefit to a lot of laboratories… we’ve been able to get online faster and have more money to put back into our services. they’re just quality, all the way around from their customer service, to their technicians, to their pricing.”
Katherine Cross
Partner/ DNA Technical Leader DNA- Guardian Forensic Sciences
Daniel Hellwig
Director of Case Labs-Sorenson Forensics
Constantine Christopoulos
Lab Manager- Canadian Center for Bar Coding
Dan Slowinski
CTLDNA
Ian Herriott
University of Alaska
Paul Johnson
Manager, RI Genomics and Sequencing Center
“Travis Tao does a tremendous job. We are so very pleased with his personality and interactions with staff at NEB, his knowledge of the various instruments he services, his ability to find an answer that may stump us, his dedication to our DNA sequencing core- keeping it up and running 24/7- VPN in. “
Laurie Mazzola
New England Bio
Jon Behringer
Prevention Genetics
Dr. Brandt Cassidy
DNASolutions
Margret
Dermatch
“Great service, knowledgeable staff, fast response times. “
Jonathan Davoren
Bodetech.com
“Thanks for your very quick response! “
Zerrin Uzum
Arizona State University
“We use Seqgen services for a few years and our experience was always great “
Nada Marjanovic
The Icahn School of Medicine at Mount Sinai
“I appreciated your engineer’s hard work. It was a pleasant experience with your engineer. “
Huiling Li
Biologist, National Institute of Environmental Health Sciences (NIH)
“Excellent service!! Immediate response after calling for assistance. Very professional service. “
Cynthia Steiner
Associate Director, San Diego Zoo Wildlife Alliance
“The service went really well, the engineer was knowledgeable and professional. He was a pleasure to work with. “
Makesha Mayweather
Lead Chemist, U.S. Department of Health and Human Services (HHS)
“Always happy with the service! “
Joseph Higdon
Facilities Manager, ATUM
“Appreciate the thorough service and in-depth report “
Colleen Curry
Research Assistant, Michigan State University
“I have been very satisfied with the service provided by SeqGen. Their attention to detail is as good or better than much more expensive maintenance agreements from companies such as Life Technologies. “
Dean Williams
Professor, Texas Christian University
“Setting up the service appointment with Gloriana was easy and working with her was a pleasure. Aaron is incredibly professional and has an impressive amount of knowledge in his field of expertise. “
Riccardo Racicot
Technical Director, Center for Molecular Biology at Smith College
“Enjoy working with you all! “
Elizabeth O’Bannon
Technical Leader and Laboratory Supervisor, DNA Solutions
“Another great PM service with you guys! “
Lisa Ramos
Forensic Scientist, Northeastern Illinois Regional Crime Laboratory
“I always appreciate the prompt service and great communication when working with your company. Chaoting Wen was very professional and I enjoyed working with him. I wish I could use your company for all of my instrument service needs. “
Brice Akridge
Arizona Department of Public Safety
“The interaction of Chi Han Ho with all of the NEB sequencing team was terrific- he is pleasant, respectful, extremely knowledgeable and a great pleasure to have in the lab working on our instruments. He does an excellent job. “
Laurie Mazzola
Managing Director, New England Biolabs
“Han was friendly and knowledgeable, and did a great job! “
Kathy Moore
Forensic Scientist, NOAA Fisheries
“David is extremely helpful and competent. “
Heather Allen
Operations Supervisor, Bureau Veritas
“Aaron was great. Knowledgeable and helpful “
Todd Blute
Imaging Laboratory Manager, Boston University
“Great costumer service “
Monica Santin-Duran
Research Microbiologist, USDA ARS
“Many thanks to Jason Liu and James Wang for all their help troubleshooting. We greatly appreciate your professionalism and willingness to accommodate out lab’s busy schedule. “
Dan Slowinski
COO, Endeavor DNA
“Han was quick and professional, friendly, and answered my questions to the best of his ability. It was a pleasure having him on site to help with our preventative maintenance. “
Grant Elliott
Associate Professor, University of Missouri
“It’s always a pleasure to work with SeqGen “
Dee Plueard
Arizona State University
“Always wonderful having you guys out! Efficient and effective service as always. Thanks! “
Danielle Fuchs
New England Biolabs
Contact Us
SeqGen, Inc.
1725 Del Amo Blvd Torrance, CA 90501
+1 877 377 3743
+1 800 790 4830
Opening Hours
Monday – Friday: 8:30AM PST – 5:30PM PST
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SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.