Happy Customers

Any time we have worked with SeqGen, it has always been a great experience. All employees are knowledgeable, friendly, and thorough.

Simone Edelheit
Laboratory Manager, Case Western Reserve University 

I very much appreciated Han’s transparency and willingness to answer any questions.

Brittany Ross
Forensic Scientist, Kentucky State Police Central Forensic Lab

Associated was very good to communicate what was going on and what next steps would be. Kept me informed of the findings at all stages of the repair.

Celesta Severtsen
NovaDX Labs

ChaoTing was extremely understanding when he showed up to service our machine and someone was using it . He completed the PM quickly and we appreciate his help!

Shannon Ware
University of Texas Southwestern Medical Center

prompt and efficient service

Cara Witherspoon
Lab Supervisor, Laboratory Corporation of America

our service representative was polite and professional

Mike Tighe
Head of the Histology and Imaging Core, Trudeau Institute

SeqGen has always been quick to respond to questions and dispatch a technician when needed.

Kelsy Lowther
DNA Analyst, DNA Solutions

Aaron is very very knowledgeable and patient when explaining my questions

Christian Lau

Professionally solved the relevant problems

Feng Liu

We always have great techs come and service our instruments.

Page Baluch
Research Scientist, Arizona State University School of Life Sciences

Chao-Ting Wen is very thorough and works for our best interest

Youssouf Badal
Laboratory Corporation of America

Thank you for the great service

Heather Daggett
Research Specialist, University of Iowa

Joseph was helpful in explaining what was being done and what is still needed to get our instrument up and running.

Stephanie Bodine
Assistant Laboratory Director, Illinois State Police

Yuan was very professional and efficient. I appreciate his willingness to talk through any concerns.

Christopher Webb
Forensic Scientist, Illinois State Police

David was great, very professional.

Ingrid Fernandez-Marrero
Molecular Lab Manager, University of Georgia

service engineer solved the issue quickly

Robert Pace
Baylor Genetics

Excellent dedicated service tech

Jeff Brandimarto

Great service as always

Theron Vines III
President, Pure Gold Forensics

Our service engineer is always very diligent in his work and always goes above and below to assist with maintenance or repair work. Really appreciate all of his efforts.

Donna Honey
Arizona Pain Treatment Centers

I’ve worked with the SeqGen team for the past two years. Customer service and technical expertise from SeqGen is superior to the original branded seller of the DNA sequencer.

Eric Johnston
President, Miyagen Inc

Good communication, fast response, personable.

Ryan Lamer

Chi-Han Ho was very friendly and professional.

Kamedra McNeil
Forensic Scientist, DC Department of Forensic Sciences

Everything was great.” 

Thomas Martinez
Fulgent Therapeutics

Keep up the good work.

Tony Li
CEO, Wyzer Biosciences

I would like to express my sincerest appreciation for the outstanding service provided during the recent visit.

Henry Liu
Avance Biosciences

On time as scheduled, very professional and our instrument is running very well.

Jim Carnazza
President, Sequegen

Always great! On time, professional, quick scheduling

Janet Atoyan
Research Associate, University of Rhode Island College of Pharmacy

Their service has always been awesome!

Matthew Nichols
New York State Department of Health

Aaron gets me. He knows I don’t want down time and comes in early to help us. David is such a great help on the phone. Thank you!

Jodie Franklin
Research Associate, Johns Hopkins University School of Medicine

Thankful when SeqGen can help us out EVERY time we have an issue with one of our instruments.

Flo Myrick
Lab Supervisor, Laboratory Corporation of America

“More visibility would be the big thing for SeqGen. A lot of people just don’t know about them, and they’re just such a wonderful resource, they would be a great benefit to a lot of laboratories… we’ve been able to get online faster and have more money to put back into our services. they’re just quality, all the way around from their customer service, to their technicians, to their pricing.”

Katherine Cross
Partner/ DNA Technical Leader DNA- Guardian Forensic Sciences

“The problems we were having that caused us to make a move was just a general lack of customer service from the other service providers. We have a lot more confidence to jump back online after something bad happens in our instrumentation now that we have SeqGen. We have lot more flexibility, and it makes my job a heck of a lot easier when something goes wrong.”

Daniel Hellwig
Director of Case Labs-Sorenson Forensics

“There is no comparison. It’s basically night and day. The actual engineers have been extremely courteous, extremely experienced and again there is not one instance where they have not done the job a customer has requested of them. ”

Constantine Christopoulos 
Lab Manager- Canadian Center for Bar Coding

“Responses have always been prompt and the engineers are very knowledgeable and helpful. We initially decided to give SeqGen a try due to cost savings when compared to what we were paying ABI. After our initial annual PM visit by a SeqGen engineer, we were extremely pleased by the level of service and professionalism. ”

Dan Slowinski 

“Thanks SeqGen! I have no plans of taking my business elsewhere.  ”

Ian Herriott
University of Alaska

“Engineers are very knowledgeable and make sure that all my questions and concerns are answered. ”

Paul Johnson
Manager, RI Genomics and Sequencing Center

“Travis Tao does a tremendous job.  We are so very pleased with his personality and interactions with staff at NEB, his knowledge of the various instruments he services, his ability to find an answer that may stump us, his dedication to our DNA sequencing core- keeping it up and running 24/7- VPN in. “

Laurie Mazzola
New England Bio

“SeqGen engineers always arrive quickly and have solved every issue that we have come across with our instruments.  Nothing but good things to say ”

Jon Behringer
Prevention Genetics

“We Chose SeqGen to Service our equipment because they cost significantly less, are prompt,provide exceptional service and have very,very knowledgable engineers. Value for the Service is unmatched.  ”

Dr. Brandt Cassidy

“David and Fisher did a wonderful job.They also demonstrated how to remove the block for monthly cleaning. This is very helpful for our monthly decontamination.”


“Great service, knowledgeable staff, fast response times. “

Jonathan Davoren

Thanks for your very quick response!

Zerrin Uzum
Arizona State University

“We use Seqgen services for a few years and our experience was always great

Nada Marjanovic
The Icahn School of Medicine at Mount Sinai

I appreciated your engineer’s hard work. It was a pleasant experience with your engineer.

Huiling Li
Biologist, National Institute of Environmental Health Sciences (NIH)

Excellent service!! Immediate response after calling for assistance. Very professional service. “

Cynthia Steiner
Associate Director, San Diego Zoo Wildlife Alliance

The service went really well, the engineer was knowledgeable and professional. He was a pleasure to work with.

Makesha Mayweather
Lead Chemist, U.S. Department of Health and Human Services (HHS)

Always happy with the service! “

Joseph Higdon
Facilities Manager, ATUM

Appreciate the thorough service and in-depth report “

Colleen Curry
Research Assistant, Michigan State University

I have been very satisfied with the service provided by SeqGen. Their attention to detail is as good or better than much more expensive maintenance agreements from companies such as Life Technologies. “

Dean Williams
Professor, Texas Christian University

Setting up the service appointment with Gloriana was easy and working with her was a pleasure. Aaron is incredibly professional and has an impressive amount of knowledge in his field of expertise. “

Riccardo Racicot
Technical Director, Center for Molecular Biology at Smith College

Enjoy working with you all! “

Elizabeth O’Bannon
Technical Leader and Laboratory Supervisor, DNA Solutions

Another great PM service with you guys! “

Lisa Ramos
Forensic Scientist, Northeastern Illinois Regional Crime Laboratory

I always appreciate the prompt service and great communication when working with your company. Chaoting Wen was very professional and I enjoyed working with him. I wish I could use your company for all of my instrument service needs. “

Brice Akridge
Arizona Department of Public Safety

The interaction of Chi Han Ho with all of the NEB sequencing team was terrific- he is pleasant, respectful, extremely knowledgeable and a great pleasure to have in the lab working on our instruments. He does an excellent job. “

Laurie Mazzola
Managing Director, New England Biolabs

Han was friendly and knowledgeable, and did a great job! “

Kathy Moore
Forensic Scientist, NOAA Fisheries

David is extremely helpful and competent. “

Heather Allen
Operations Supervisor, Bureau Veritas

Aaron was great. Knowledgeable and helpful “

Todd Blute
Imaging Laboratory Manager, Boston University

Great costumer service “

Monica Santin-Duran
Research Microbiologist, USDA ARS

Many thanks to Jason Liu and James Wang for all their help troubleshooting. We greatly appreciate your professionalism and willingness to accommodate out lab’s busy schedule. “

Dan Slowinski
COO, Endeavor DNA

Han was quick and professional, friendly, and answered my questions to the best of his ability. It was a pleasure having him on site to help with our preventative maintenance. “

Grant Elliott
Associate Professor, University of Missouri

It’s always a pleasure to work with SeqGen “

Dee Plueard
Arizona State University

Always wonderful having you guys out! Efficient and effective service as always. Thanks! “

Danielle Fuchs
New England Biolabs

Contact Us

SeqGen, Inc.

1725 Del Amo Blvd Torrance, CA 90501

+1 877 377 3743

+1 800 790 4830

Opening Hours

Monday – Friday: 8:30AM PST – 5:30PM PST

© 2024 SeqGen, Inc. All rights reserved.

SeqGen is an independently owned and operated provider of repair services and refurbished laboratory equipment. Any product names, logos, brands, and other trademarks or images featured or referred to within the SeqGen website and/or on any social media forum are the property of their respective trademark holders or OEMs. These trademark holders are not affiliated with SeqGen or its website. These trademark holders do not sponsor or endorse SeqGen or any of its products or comments. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.